Frequently Asked Questions

I don’t see my vehicle here. Can you make a wrap for it?

If you don’t see your vehicle, we recommend creating a design on the vehicle that is closest to yours. Once you submit the design you can let us know your exact make, model and year. You can always contact us and send your vehicle information to confirm we can make a wrap for it. We recommend choosing the vehicle that is most like yours from our gallery, creating the design and then submitting to us. Upon submission you will receive a confirmation within 24 hours, please let us know your exact make/model/year of the vehicle. Pricing on website is for the vehicle selected, if your vehicle is not the same, please notify us and a custom quote will be generated for approval.

Can I use my company logo in my design?

Yes! You can use any photos or graphics in your wrap design. You can use our designer to upload photos from your computer and position them anywhere on the vehicle. Logos must be a minimum 300dpi resolution at full size to be used in production art. If you don’t know the resolution of your logo or took it from your company’s website it may need to be re-created for use on a large-format design. Remember, this website is for mock up designs only. Individuals with illustrator files or native original artwork in a .TIF, .AI, .EPS file format will have a chance to send those files to VMS after you create a mock up design here. Those file types are not supported by this website, therefore cannot be uploaded. VMS will contact you regarding specific files needed to re-create your design. Our professional graphic designers and customer service specialists may request you to provide the high quality logos and graphics used for the actual wrap.

Do you have artwork I can use, or do I need to purchase my own?

YES! You also have the option to purchase your own or find some free graphics online and download directly from your own website via the URL upload. Remember, web images are not always production ready artwork, so please understand some of the graphics you find, may need to be re-created or modified for actual production artwork.

Do you sell decals, wraps or both?

You can use our designer to create door decals, partial wraps, or full wraps. VMS also offers complete graphic design services and can help suggest ways to make your vehicles stand out and remain cost effective based on a budget. However, this website is the best way to save money and get high quality graphics for your vehicles.

How do I access my past designs?

You will receive an email with a link to your design after you created it. If you set your design as public, click the link to view, edit or checkout. If you set your design as private, you’ll need to click the “reset password” link in the email to set up your account password. Once you are logged in you’ll be able to view all of your past designs.

I would like to buy the wrap I designed but I don’t see a place to checkout on the website. How do I purchase?

Once you create your design, you can checkout by simply submitting your design to us. We will contact you to complete the purchase within 24 hours. Your design mock up will not be production ready due to limitations to this website, therefore, a graphic designer will use what you have created and design a production ready press proof design. Press Proofs are a REQUIRED OPTION, unless waived by VMS or customer signs a waiver of acknowledgement. VMS is not responsible for errors undetected but approved by the client.

Why is a Press Proof Required?

VMS prides itself by providing the highest quality products possible. To ensure your satisfaction with the graphics we print, VMS will advise on your particular project and whether we think a press proof should be required. This will be a small portion or cropped section of the graphics you created online to ensure color, design, image quality, material, pixels, and other elements are satisfactory. VMS will not be responsible for errors in printing/ layout/ design unless a press proof is approved. Press proofs also ensure that your company’s brand colors are uniform with the pan-tone colors on your design specifications. Bypassing press proofs is not recommended, and not advised by VMS, unless otherwise noted (pre-colored vinyl is usually not required for example). Often, VMS will make slight  design changes and make recommendations to improve your design and make the layout adjusted to the vehicle curves, etc.. As a courtesy, VMS offers this service free of charge, and completing this step often saves us and our customers money. The size and exact parameters of your press proof will vary depending on the product purchased. Typical order turnaround time after press proof approval is two weeks.

What happens after I checkout?

After you checkout, a representative will contact you to complete your wrap order. We will review your design, quantity, the price, and answer any questions you have. Upon Checkout, please note any installation requirements (if needed), pan-tone colors of logos, and the make model and year of the vehicles needing wrapped. After the approved press proof is returned to VMS, please allow for approximately 2 weeks for delivery of your order. If you require installation of your graphics, please allow for extra time. At the time of checkout, please be sure to ask for an installation quote. Installation prices are not posted online due to varying degrees of difficulty, time and travel expense. VMS offers a national team of installers to help mkae your project simple and would be happy to provide a quote based on your needs.

Do you offer any installation & removal services?

VMS is very proud to be a PDAA Master Certified Installer. PDAA is the industry standard for training, testing, and applying graphics to various surfaces. By using a PDAA Certified installer you are using a competent, trained installer that has passed several training tests designed to provide significant skills and knowledge in the application of graphics to your vehicle. To schedule/ request a quote for graphic installation, while in check out/ shopping cart, select “installation quote needed” a VMS sales representative will contact you within 24 hours. To learn more about PDAA visit www.sgia.org or www.vmsinc.com 

Do you offer a product warranty?

As a 3M Preferred Converter Manufacturer, VMS is proud to be certified by 3M as being able to offer the 3M MCS Warranty on finished graphics that meet their exacting requirements. The 3M MCS Warranty sets the industry standard more than 20 years ago and is still solid gold. It covers finished graphics using products designed and tested for optimal compatibility and performance for jobs that demand the very best. VMS can supply you a copy of our certificate upon request and is included with your order.

What is E-Fleet Graphics?

E-Fleet Graphics is a website designed exclusively for Enterprise Fleet Management Customers. The public cannot receive these discounts due to the volume of graphics produced for Enterprise Holdings. This website allows you to customize your graphics online and be billed thorough Enterprise Fleet Management Division, consolidating your suppliers into one and having one of the premier vehicle graphics companies in the USA supply the graphics for your vehicles.

Who is VMS?

VMS is a high performance printer for America’s hardest working companies. We have been in business for over 50 years and specialize in custom specialty graphics. Our core markets are the Original Equipment Manufacturer (OEM), Fleet Graphics, Public Transportation, Point of Purchase (POP), and consumables markets. Let us help your company with our advanced printing technology and expertise in designing and selling fleet graphics.

My question was not answered here. How do I contact you?

If your question was not answered, please email us at contact@efleetgraphics.com. Contact Visual Marking Systems by Phone: 1-800-321-1496